Getting started guide

Make sure you have everything to hand:

• Your PixiSafe key.
• Your phone: iPhone (iOS 17 or later) or a recent Android smartphone with USB support.
• For iPhone 14 and earlier (Lightning port), the Lightning adapter offered as an option at checkout.

No account or subscription to create: your files stay only on your key, with no cloud.

The companion app is available on the stores:

• On iPhone: go to the App Store and search for “PixiSafe”.
• On Android: go to the Google Play Store and search for “PixiSafe”.

Download and open the app: it then guides you step by step.

1. 1
   Plug the PixiSafe key into the USB-C port of your iPhone (iPhone 15 and later). For an iPhone with a Lightning port (iPhone 14 and earlier), use the Lightning adapter.
2. 2
   Open the PixiSafe app.
3. 3
   When the iPhone asks, allow access to your photos and videos (Settings > choose “All Photos” for a complete backup).
4. 4
   Select your PixiSafe key, then start the backup. Leave the key plugged in until it's finished.
5. 5
   Done! Next time, the key is recognised automatically and only new files are copied.

1. 1
   Plug the PixiSafe key into the USB-C port of your Android phone (USB OTG connection, supported by most recent models).
2. 2
   Open the PixiSafe app.
3. 3
   Allow access to your photos and videos when the app asks.
4. 4
   Select your PixiSafe key, then start the backup. Leave the key plugged in until it's finished.
5. 5
   Done! On later backups, only new files are added.

Your files are sorted on the key by year and month. Simply plug the key into a PC or a Mac: the photos and videos are readable directly, with no software to install.

Only delete photos and videos from your phone after checking that they are safely on the key. For maximum safety, always keep your data in two different places — for example on the key and on your PC/Mac.

A question or an issue during backup? Our customer support replies quickly, 7 days a week. Write to us at contact@pixisafe.fr or check the FAQ.