Return and refund policy

Last updated: 2 May 2026

This English text is provided for convenience. The French version is the legally binding one, and French law applies.

Return conditions

You have 14 calendar days from receipt of your order to return a product, under the statutory right of withdrawal.

For a return to be accepted, the product must be:

In its original packaging, complete and undamaged
With its security seal intact (see the exception below)
With all its accessories, instructions and any free gifts
Accompanied by a copy of the invoice or the order number

Unsealed key: loss of the right of withdrawal

The PixiSafe key is supplied with a software licence, on a medium protected by a security seal. In accordance with Article L.221-28, 9° of the French Consumer Code, breaking the seal after delivery means the right of withdrawal is lost: an unsealed key can therefore neither be returned nor refunded on that basis. This information is provided to you before your order is confirmed. A key whose seal is intact can still be returned under the conditions above. Apart from unsealing, you are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Return procedure

Contact us at: contact@pixisafe.fr
Stating your order number and the reason for the return.
Instructions — We will send you the return instructions.
Send the product back to the following address:
AT WORK PC — Returns Department
551 chemin de Fontfouranne
06480 La Colle-sur-Loup
France

We recommend using a tracked service; we cannot be held liable for lost parcels.

Return costs

Return costs are at the Customer's expense, except in the following cases:

Faulty product
Product not as described
Error on our part

In these situations, return costs are covered in full by AT WORK PC.

Refunds

Once the returned product has been received and checked, we will issue the refund within a maximum of 14 days.

The refund is made using the same means of payment as the one used for the order, unless agreed otherwise.

The refund covers:

The price of the product
The original standard delivery costs

Additional express delivery costs are not refunded.

Exchanges

Would you like to exchange a product (for another capacity, for example)?

We will find the best solution depending on stock availability.

Faulty products or products not as described

If you receive a product that is damaged, faulty or does not match your order:

We will arrange a free return and will then provide:

A replacement product
Or a refund, as you prefer

Contact

For any question: contact@pixisafe.fr